Terms and conditions
I want you to be happy with the service or goods that I provide and I want you to tell your friends that I provide a great service. That’s why I am trying to make everything as clear as possible, the last thing I want is tarnish the pleasure you get from war gaming. I have tried to provide a user friendly version of the terms and way the transactions will occur in the following text. If there is anything you want to know, anything you don’t understand or anything you want clarifying then please contact me and I will try and help.
I sell miniatures in one of two ways:
You can buy pre-painted off the shelf miniatures from the store.
You can ask me to paint some miniatures specifically for you.
Each item in the store is unique; the paint jobs will vary very slightly. So I ensure that you get what you buy by putting a code on the underside of each base. The store uses the PayPal checkout, and I set the quantity of each item to one, once it is paid for it is no longer available.
You can ask for me to paint some models specifically to your requirements. The more information you supply me with the more accurate a price I can quote you. Ideally you would supply me with pictures of the models (or a link to them on a site), pictures of how you want them painting (or a good description), the number and size of models you want painting, and details on how you want them basing. If you aren’t sure about what you want, or only have vague ideas then please contact me and I’ll try and help.
I strongly recommended that you get the commission accepted before you buy the miniatures. If I can accept the commission and if you are happy with the quote and the estimated timescales, you can send me the miniatures that you want painting. I will check the miniatures and notify you of any damage in transit. The law says that I have to provide you with a cooling-off period, to allow you chance to cancel the commission. You can waive your right to this cooling-off period by sending me an email that says that. The commission is classed as a ‘custom made product’ under the Distance Selling Regulations, so once I start painting you have no right to cancel, however if there is a problem, please email me and discuss it with me.
The easiest way to pay is via PayPal. If you aren’t familiar with the system, don’t worry I can help. The shop uses the PayPal cart and lets you checkout using their interface. When you commission miniatures I will send you an invoice through PayPal, which will have a “Pay Now” button on. If you haven’t got a PayPal account you can still use your credit and debit cards through the PayPal interface. If you don’t want to use PayPal, contact me and we’ll arrange an alternative method of paying.
The most difficult part of the quote to get right is the cost of the postage back to you once the order is complete. I’ll charge you what I guess will be the cost for P&P. If, when I post it, I have overcharged, I’ll send you a refund, if I have undercharged, I will make up the difference.
I always send your order by the cheapest insured service that I can find, usually Royal Mail Next Day Special Delivery. I also charge a small amount for packaging that I use to wrap you order.
I have to comply with the Distance Selling Regulations therefore what follows is the formal terms and conditions of the contract of sale that you agree to enter into when purchasing pre-painted models or issuing a commission. All they say is a formal version of what is detailed above, but if you have any questions feel free to contact me (sales@iseeleadpeople.co.uk) and I’ll try and answer them.
Pre-contractual Information Regarding Sales
· You are dealing with Matt Brown trading in England as ”I See Lead People”, further more known as the company.
· The preferred method of contacting the company is via email at sales@iseeleadpeople.co.uk. The postal address of the company is 19 Leveret Drive, Whetstone, Leicester, LE8 6BH. The company trades exclusively via the internet and postal service; it does not accept personal callers.
· All payments must be received in British Pounds before miniatures will be dispatched. PayPal is the preferred method of payment; this can be by either Paypal account or an ad-hoc credit card payment. UK customers can make payment by cheque, please contact the company for details. Please note that if paying by cheque payment is not classed as having been received until the full amount has cleared.
· It is the company’s aim to dispatch all items before the end of the next working day after full payment is received. However there may be circumstances that prevent this. All items will be sent within 5 working days of payment being received.
· The company provides painted war games miniatures to its customers. The specific item for sale is the item in the picture. Terrain and scenery will not be included in the sale unless specifically mentioned in the original text.
· The price of miniatures will be detailed in the For Sale section of the site. This price includes all relevant taxes for UK customers only. Non-UK customers will be liable for any charges made by customs.
· Delivery costs will be detailed separately for each miniature or group of miniatures within the For Sale section. Where possible items will be packaged in the same packet to lower the cost of delivery. In the case of overpayment of delivery costs the overpayment will be refunded.
· If you are unhappy with the items you must advise the company within seven days of receipt and return them at your expense in the original packaging (or suitable equivalent). A refund of the purchase cost (excluding P&P costs incurred during returning the item) will be supplied. Please be aware when returning items that you have a statutory duty of care towards the items until the items are received by the company.
· If the items are faulty you must advise the company within seven days of receipt and return them, at your expense in the original packaging (or suitable equivalent). If the company agree that the items are faulty a full refund, including all P&P costs, will be supplied.
· All sold items will be removed from the For Sale section of the site as soon as they have been purchased. Prices for items for sale may change without notice.
· Failure to pay in full for the order within the period will result in the order being cancelled.
· No item will be sent as a substitute. Should an item become unavailable you will be contacted as soon as practically possible and issued with a full refund of all money paid.
· The company reserves the right to cancel an order and provide a full refund of any money paid without providing an explanation.
Pre-contractual Information Regarding Commissions
· You are dealing with Matt Brown trading in England as ”I See Lead People”, further more known as the company.
· The preferred method of contacting the company is via email at sales@iseeleadpeople.co.uk. The postal address of the company is 19 Leveret Drive, Whetstone, Leicester, LE8 6BH. The company trades exclusively via the internet and postal service; it does not accept personal callers.
· All payments must be received in British Pounds before miniatures will be dispatched. PayPal is the preferred method of payment; this can be by either Paypal account or an ad-hoc credit card payment. UK customers can make payment by cheque, please contact the company for details. Please note that if paying by cheque payment is not classed as having been received until the full amount has cleared.
· It is the company’s aim to dispatch all items before the end of the next working day after full payment is received. However there may be circumstances that prevent this. All items will be sent within 5 working days of payment being received.
· The company provides a war games miniature painting service to its customers. The scope of supply for each commission will be detailed within a quote sent to the customer. An estimate of the length of time it will take and the estimated completion date will be supplied.
· The quote will detail the price of the painted miniatures. Miniatures supplied by the customer for painting have no intrinsic value and will not be detailed on the quote. The price on the quote includes all relevant taxes for UK customers only. Non-UK customers will be liable for any charges made by customs.
· Delivery costs via an adequately insured service will be detailed on the quote. In most cases the delivery costs on the quote will be higher than the actual costs. If this is the case the delivery cost will be amended on the final invoice.
· Painting the miniatures will not start within 7 days of the acceptance of the commission. This period is to provide you with a cooling-off period. Once the cooling-off period has elapsed you may not cancel the commission.
· Once the miniatures have been completed digital photographs will be emailed to the customer for acceptance. The customer has seven days after the receipt of these photographs in which to raise any concerns. After seven days an invoice for payment will be issued.
· Failure to pay the invoice in full within 28 days will result in the commission being sold or auctioned in order to recover the costs to the company.
· No items will be sent as substitutions.
· The company reserves the right to cancel an order and provide a full refund of any money paid and return all miniatures received, without providing an explanation, prior to the commencement of painting.
· The customer will supply appropriate reference material, preferably in pictorial form. Unless explicitly requested at the time of raising the commission this material will not be returned.
· The customer will supply the miniatures to be painted, passing all rights of ownership of the miniatures to the company. Once painting commences on these miniatures they will not be returned. These miniatures have no intrinsic value to the company; no payment will ever be made to the customer with respect to these miniatures.
· Images of the miniatures may be used for promotional purposes. If there is a reason you would prefer the company not to use images of the model you must advise the company prior to acceptance of the commission.
